Contact & Policies
Welcome to LadyWolf's Skin Care & Cosmetics!
At LadyWolf's Skin Care & Cosmetics, we take pride in providing exceptional products and services while ensuring the best experience for our customers. Please take note of the following important policies and information:
Limited Customized Orders
At LadyWolf’s Skin Care & Cosmetics, we understand that skincare is deeply personal. For select orders, we offer limited customizations—allowing small adjustments like swapping one oil or ingredient to better suit your unique needs, especially if you have allergies or sensitivities. While we stay true to our carefully curated formulas, we’re happy to make slight modifications to ensure your skincare experience is both safe and effective.
If you have specific requests or concerns, feel free to contact us before placing your order, and we will do our best to accommodate you.
Vacation Closings
To support our dedicated employees, we occasionally close for vacation periods. Notifications about these closings will be shared in advance on our website and social media channels. We appreciate your understanding and patience during these times.
Mail Orders
We ship mail orders with a standard delivery window of 5-7 business days. Please note that shipping times may vary depending on your location and external factors. We will provide tracking information once your order is shipped.
Refund Policy
For safety and sanitation reasons, we only accept returns and issue refunds for unopened products. This rule does not apply to lipsticks. If there is an issue with a lipstick, please contact us, send us a picture of the product, and dispose of the lipstick. If you have any other concerns about your order, please contact us, and we will do our best to assist you.
Store Hours
Our store is open Monday through Friday from 9:00 AM to 5:00 PM and Saturday from 8:00 AM to 12:00 PM. We look forward to welcoming you during these hours!
Where to Find Our Products
In addition to purchasing directly from us, you can find our products at the following stores:
1. Alternatives for Health Apothecary - Sturbridge, MA
2. The Painted Stone Emporium - Sturbridge, MA
3. NOHO Nutrition - Northampton, MA
4. Valley Artisans in Hampshire Mall - Hadley, MA
Contact Us
For inquiries or assistance, feel free to text us at (413) 361-0599. We’re here to help!
Thank you for supporting LadyWolf's Skin Care & Cosmetics. If you have any questions or need assistance, don’t hesitate to reach out to us through our contact page. We appreciate your business and look forward to serving you!